Relevant Issues (3 of 26)
Why are some issues greyed out?The SASB Standards vary by industry based on the different sustainability-related risks and opportunities within an industry. The issues in grey were not identified during the standard-setting process as the most likely to be useful to investors, so they are not included in the Standard. Over time, as the ISSB continues to receive market feedback, some issues may be added or removed from the Standard. Each company determines which sustainability-related risks and opportunities are relevant to its business. The Standard is designed for the typical company in an industry, but individual companies may choose to report on different sustainability-related risks and opportunities based on their unique business model.
- GHG Emissions
- Air Quality
- Energy Management
- Water & Wastewater Management
- Waste & Hazardous Materials Management
- Ecological Impacts
- Human Rights & Community Relations
- Customer Privacy
Data SecurityThe category addresses management of risks related to collection, retention, and use of sensitive, confidential, and/or proprietary customer or user data. It includes social issues that may arise from incidents such as data breaches in which personally identifiable information (PII) and other user or customer data may be exposed. It addresses a company’s strategy, policies, and practices related to IT infrastructure, staff training, record keeping, cooperation with law enforcement, and other mechanisms used to ensure security of customer or user data.
- Access & Affordability
- Product Quality & Safety
- Customer Welfare
- Selling Practices & Product Labeling
- Labor Practices
- Employee Health & Safety
Employee Engagement, Diversity & InclusionThe category addresses a company’s ability to ensure that its culture and hiring and promotion practices embrace the building of a diverse and inclusive workforce that reflects the makeup of local talent pools and its customer base. It addresses the issues of discriminatory practices on the bases of race, gender, ethnicity, religion, sexual orientation, and other factors.
Business Model and Innovation
- Product Design & Lifecycle Management
- Business Model Resilience
- Supply Chain Management
- Materials Sourcing & Efficiency
- Physical Impacts of Climate Change
Leadership and Governance
Business EthicsThe category addresses the company’s approach to managing risks and opportunities surrounding ethical conduct of business, including fraud, corruption, bribery and facilitation payments, fiduciary responsibilities, and other behavior that may have an ethical component. This includes sensitivity to business norms and standards as they shift over time, jurisdiction, and culture. It addresses the company’s ability to provide services that satisfy the highest professional and ethical standards of the industry, which means to avoid conflicts of interest, misrepresentation, bias, and negligence through training employees adequately and implementing policies and procedures to ensure employees provide services free from bias and error.
- Competitive Behavior
- Management of the Legal & Regulatory Environment
- Critical Incident Risk Management
- Systemic Risk Management
Disclosure Topics (Industry specific) for: Professional & Commercial Services
Entities in every segment of the industry are entrusted with customer data. Employment and temporary staffing agencies as well as data providers and consulting entities store, process, and transmit increasing amounts of sensitive personal data about employees, clients, and candidates. In addition, the clients of financial and non-financial services providers are likely to handle sensitive information and may share this information with professional and commercial services entities. The exposure of sensitive customer information through cybersecurity breaches, other malicious activities, or employee negligence may result in significant risks such as identity fraud and theft. Data breaches may compromise perception of the effectiveness of a service provider’s security measures, which could result in reputational damage and adversely impact an entity’s ability to attract and retain clients.
Workforce Diversity & Engagement
Developing a broad base of employees that are valued, respected, and supported throughout an organisation is essential for the long-term growth prospects of professional and commercial services entities. Human capital is the major source of revenue generation, contributing knowledge, talent, advice, and various technical skills. While financial and non-financial service providers may have a high level of diversity among lower-level employees, they may still lack diversity among senior management. Enhancing workforce diversity, particularly among management positions, is likely to help entities attract and develop the best talent. High levels of employee engagement, fair treatment, and equitable levels of pay and advancement opportunities for all workers are all likely to contribute to increased productivity and performance through all levels of the entity.
The business model of professional and commercial services entities is dependent on the development of client trust and loyalty. To ensure long-term and mutually beneficial relationships, entities seek to provide services that satisfy the highest professional standards of the industry. Professional integrity is an important governance issue in the industry, as the collective organisation of professionals inside a single organisation can make the detection and prevention of conflicts of interest, bias, or negligence more challenging. Training employees adequately, providing advice and distributing data free from bias and error, and taking other measures to ensure professional integrity are important both for strengthening an entity’s license to operate as well as for attracting and retaining clients.